Refund policy

To be eligible for a refund or return, your item must be unused and in the same condition that you received it. To complete your return, we require your order number, receipt, or proof of purchase.

If you have received an incorrect item to what you have ordered please reach out using our contact form and we will organise for a replacement to be sent to you and the incorrect item to be picked up.

If an item is damaged, we will arrange for a pickup and refund the cost of the item including shipping, or if part of an order, we will refund the proportion of shipping costs for the damaged item.

There are certain situations where only partial refunds are granted (if applicable):

  • Any item that is returned more than 30 days after delivery 
  • Any item that is returned in a different condition to that being sent

Exchanges

We only exchange items if they are defective or damaged. If you have received a defective or damaged item, please reach out using our contact form. 

For change of mind or sizing exchanges you will need to return your item and then re-order the correct item on a new order. See below for full details.

Change of Mind

We are happy to offer you a return for change of mind on full priced merchandise if the product is returned within 7 days of the delivery date.

Subject to the Consumer Guarantees outlined below, merchandise returned for change of mind within the above time-frame can be returned for a refund subject to the following conditions:

  • Proof of purchase is accompanied with the returned merchandise;
  • The merchandise is unworn, unwashed, unused and in its original condition with all tags intact.

Please note: all freight costs for change of mind returns are non-refundable. You will be responsible for paying for your own shipping costs to return the item.

To initiate a return please reach out using our contact form and our team will help you.

Sizing Returns

We provide size measurements on all products (simply click the "Size Chart" link found in the product description). We have also provided a sizing guide with tips for a good fit and instructions on how to measure.

In the event you wish to change sizes of a product you have ordered we will process it as a Change of Mind return and the Change of Mind return conditions will apply. You can then place a new order with the correct size from our store. 

Consumer Guarantees

Our Change of Mind Policy does not affect your rights under the Australian Consumer Law and you have consumer guarantees that cannot be limited by us. If your product is not of acceptable quality, is not fit for its purpose or is different from its description or sample, then you may be eligible for a refund, exchange or any drop in value of the product (if you choose to keep it).

If you have purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement or refund. Further information is available at the Australian Competition & Consumer Commission website for Consumer Guarantees.

Merchandise returned under consumer guarantees can be returned within a reasonable time-frame subject to proof of purchase.

Our customer service team are unable to review any worn or used items via email or phone. All items must be physically returned by mail in accordance with the process detailed below.

How To Return An Item

To start the return process, please reach out using the contact form on our website. When you contact us, please provide:

  • Your order number
  • Item(s) you wish to return
  • Reason for return

We'll be in touch within 1-2 business days to advise you of the next steps.

How Long Will My Refund Take?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed and you will receive an email confirming the return has been complete. Refunds are processed to your original payment method and depending on your bank may take 5-10 business days to appear in your account.

Please note depending on demand it may take up to 10 business days from the day we receive your items to process your return.

 

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account and contact your credit card company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet please reach out using our contact form.

Cancellations and Other Amendments

Unfortunately we are unable to cancel or make any amendments to any online orders after your order is placed. Amendments may include but are not limited to:

  • Change of delivery address
  • Changes to colours and sizes
  • Adding or removing items
  • Applying discounts
  • Full order cancellations

Please ensure all details provided are full and correct at the time of order placement.